We spent Memorial Day in Cleveland and overall it was stellar. Bouncy house, swimming pool, sunshine, barbecues, playgrounds, new shoes, a pinata, cocktails, good friends and one bad restaurant experience. Having been on the other side of the food allergy equation, I'm usually willing to cut restaurants some slack. Feigning knowledge, however, is never a good idea when allergies are in play.
Here's a copy of my letter to Bahama Breeze corporate office.
Here's a copy of my letter to Bahama Breeze corporate office.
Dear Boss Man (not really his name),
On
Saturday, May 26, 2012, my family of five visited Bahama Breeze in Orange
Village, OH. My four-year-old son has food allergies to peanuts, tree nuts, and
eggs. While we avoided the need for epi-pens and hospital visits, the attention
we received in response to his allergies was abysmal.
I know that
dealing with food allergies is a nuisance. I have worked in restaurants and am
sensitive to the myriad unreasonable requests and demands we customers make. Still, I wouldn’t be writing this letter if I
didn’t sincerely believe it might help protect a future diner.
We purposely
dined at an off peak time. I let our server, Tony, know of my son’s allergies
immediately and asked if he would mind checking to see if the bowtie pasta from
the children’s menu contained egg. Tony informed me that he didn’t need to
check because all pasta contains egg.
Obviously, as the mother of an egg-allergic child and someone familiar with
food preparation, I knew this wasn’t true. I explained that generally only
fresh pasta and egg noodles contain eggs, at which point Tony told me that
Bahama Breeze makes all of their own pasta. How impressive for a Caribbean-themed
family restaurant to make all their own pasta – and bowties at that! Still dubious,
I opted not to argue further.
So, we ordered
the grilled chicken instead. When I asked Tony to verify that the chicken wasn’t
marinated in anything containing nuts or eggs, he told me that the chicken “should
be good.” Well, “should be good” isn’t good enough when anaphylaxis is involved
so I asked him to please check in the kitchen, but never heard back. When our
food arrived the chicken was covered in a glaze. My husband questioned Tony yet
again about how the chicken was
prepared at which point Tony finally asked another server what was in the
glaze. She responded “citrus juices and egg whites.” Thankfully my son hadn’t
tasted his food yet. But what if he had? Fifteen minutes later Tony brought us
a plain chicken breast but our confidence was shaky.
When we
dine out we’ve learned that some restaurants are better equipped than others to
deal with food allergies. That’s okay with me. But please have a plan in place even
if that plan is to state that you do not accommodate allergy requests. When
dodging a bullet, I generally prefer not to tip the shooter.
Thank you
for your time.